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Priority 4

Priority 4

Enhance opportunities for student success

WVU must improve student retention, persistence and graduation rates.

With leadership from the Student Success executive committee and support from five subcommittees, this group will work to improve student success outcomes for undergraduate students at West Virginia University. The committee will review academic policies, academic support programs, and the allocation of resources with the goal of improving the retention and graduation outcomes for undergraduate students. The committee will also specifically address the needs of under-represented, minoritized and Pell-recipient students.

Results to Date


  • Implemented course scheduling software to improve course scheduling and course data collection, add waitlists and enhance New Student Orientation block scheduling.
  • Improved process for 4- and 12- week student interventions to be implemented in Fall 2021.
  • Fully implemented fair and transparent suspension policy in May 2021.
  • Launched central WVU Tutoring website.
  • Provided tutoring centers’ staff training in Navigate, WVU’s student success management system, to improve student access and link student tutoring to course outcomes. Sixteen of 17 tutoring centers will use Navigate starting in Fall 2021.
  • Completed implementation of Guided Major Pathways, eliminating 30 pre-majors, for full implementation in Fall 2021.
  • Partnered with EAB to conduct full audit of undergraduate advising across Morgantown campus; reviewed findings in Spring 2021.
  • Recommended transition to professional advising across the main campus for undergraduate students. 
  • Initiated search for Director of University Advising position to oversee the evaluation, training, and effectiveness of all undergraduate professional advisors.
  • Revised and finalized grade forgiveness policy to encourage struggling students to shift majors and coursework earlier; policy set to be implemented Fall 2022.
  • Hired and on-boarded first director of university advising.
  • With the assistance of the Provost’s Office, the main campus academic units hired 12 professional advisors for AY 22-23 with three still pending.
  • Launched the “Ask Morgan” AI-powered chatbot on select websites to address student questions (advising, tutoring, registrar).
  • Partnered with the Office of Graduate Education and Life to increase the minimum graduate assistantship stipends from $13,500 to $15,000 (to be rolled out over a two-year period) and approved an increase for partial graduate assistant minimum stipends.
  • Partnered with WVU Carruth Center to hire counseling specialist focused on outreach interventions and initiatives for graduate students.

Next Steps


  • Standardize best practices in advising across campus and provide training opportunities for academic advisers.
  • Orient new professional advisers to WVU systems and practices.
  • Improve the experience for transfer students and set enrollment targets.
  • Develop and implement unit focused on improving foundational STEM instruction.
  • Develop targeted retention program aimed at Pell-eligible and first-generation students.
  • Partner with groups on campus to identify ways to strengthen, support and enhance career-readiness programs, activities and curricular initiatives.
  • Partner with the Office of Graduate Education and Life and the Carruth Center to strengthen mental health resources for the graduate student population.

View Past Timeline